What do I do when I need more information about a product?
Each product-specific page contains basic information about the product. Every so often however, you may have more questions about that product. If that happens, drop us a line at info@BodyBlingOnline.com. We work with artisans globally, so sometimes you may experience a short delay, should we need to contact one of them for answers. We will however, always provide you with an update within 24 hours.
What determines the price of each piece?
The pricing by piece varies greatly depending on a number of factors - cost of materials, intricacy of work, time involved in constructing the piece, resourcing of materials, experience of the artist, and uniqueness of the creation. Please note that all prices in this site are in US dollar, but there is a currency converter located in the left hand side bar to provide additional assistance.
What is the process after I place my order?
You will receive an email confirming that your order has been received. The order is then processed through our distribution center and it is then on its way to you. All orders ship the following Friday from receipt.
How long does it take to receive my order?
As a guideline, it takes 2-3 weeks, often times less. Canada Post delivery determines timing.
Do you ship outside of the US/Canada?
Yes. Please contact us at info@BodyBlingOnline.com for more information.
What is your return policy?
We do not accept returns unless an incorrect item was shipped. If you feel that there is an inherant product quality issue - ie. not shipping damage related - please contact us at info@BodyBlingOnline.com and we willl work with you on a case by case basis. Please be advised that all items are inspected before they leave our facility.
What do I do if a particular product is out of stock?
This is not applicable for one of a kind pieces, but it may be for other items. This usually happens when the demand for a product is greater than its supply, but there can also be other circumstances. If you'd like to be notified when the item is back in stock, please drop us a line and we will stay on top of this for you. The wait time is not usually more than a few days.
How is tax calculated?
Tax is calculated based on final destination of the product, also known as the shipping destination. We are a company based out of Ontario, Canada, and as such are governed by the respective tax laws. All final destination provinces are charged applicable GST/HST and Ontario destinations are also charged PST. US destinations are not charged tax.
Is tax charged on shipping and handling?
Yes, depending on shipping destination as outlined above.
Do you have giftwrapping or gift messaging services?
Not at this time, but it's coming soon! If this is a must for you, please contact us and we will handle it on a specialized basis.
When in doubt...
Please drop us a line at info@BodyBlingOnline.com with your feedback, suggestions, questions, product ideas, etc. We truly value your opinion and believe that with it, we can always enhance your shopping experience with us. Thank you in advance for your help!